Quick answers about ordering from Bucavo. If your question is not covered, contact bucavors@gmail.com or +44 7451 243 585.
Who operates Bucavo?
Bucavo is a trading name of ERLEBE LIMITED, company number 17400583, registered in England and Wales. Full details are on our Company & Contact Information page.
Where do you deliver?
Checkout is currently configured for Serbia, Switzerland, the United States and Canada. Availability can depend on the product and exact delivery address. A shipping option and final charge must appear at checkout before an order can be placed.
Which currency will I pay in?
The currency shown at checkout is the transaction currency. Customers shopping from Switzerland are configured to see and pay in Swiss francs (CHF). Review the currency and total carefully before confirming payment.
Which payment methods do you accept?
Only payment methods displayed at checkout are available for a particular order. Availability can vary by country, currency, device and payment provider. Payment is due when the order is placed unless checkout states otherwise.
When will my order be dispatched?
We normally aim to process in-stock orders within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. High-volume periods, address checks or product availability can extend processing time.
How long does delivery take?
Standard international delivery is generally estimated at 7–14 business days after dispatch. This is an estimate, not a guaranteed date. The delivery estimate shown at checkout or in the dispatch confirmation applies where it is more specific.
Will I receive tracking?
If the selected service includes tracking, we send the tracking reference after dispatch. It can take a short time for the carrier to register the first scan.
Can I change or cancel an order?
Contact us immediately. We will try to help, but changes cannot be guaranteed after fulfilment begins. If the order has already shipped, the return process may apply.
What is the return period?
Bucavo offers a 30-day voluntary return period starting on the day the order is delivered. Conditions and instructions are explained in the Refund and Return Policy. This does not reduce any mandatory consumer rights.
What if my item is damaged, defective or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging and shipping label. Do not dispose of the item or packaging until we have reviewed the claim.
Where should I send a return?
Do not send returns to the registered office unless we specifically instruct you to do so. Request authorisation first; we will provide the correct return address and instructions.
How do I use children's products safely?
An adult should check the product page, packaging, age guidance, warnings and instructions before use. Follow all product-specific supervision, assembly, battery, small-parts and care instructions. See our Product Safety page.