Shipping and Delivery Policy

LAST UPDATED: 30 AUGUST 2026

This Shipping Policy explains how ERLEBE LIMITED, trading as Bucavo (“Bucavo”, “we”, “us” or “our”), processes and delivers orders placed through bucavo.com.

DELIVERY DESTINATIONS

Checkout is currently configured for:

  1. Canada;

  2. Serbia;

  3. Switzerland; and

  4. The United States.

Delivery availability may depend on the product, fulfilment location, destination, carrier service and applicable restrictions.

If no shipping option is displayed for an address at checkout, we cannot currently accept the order for that address.

ORDER PROCESSING

We normally aim to process in-stock orders within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays at the relevant processing or fulfilment location.

Processing may take longer because of:

  1. Payment or fraud-prevention review;

  2. Incorrect or incomplete address information;

  3. Inventory discrepancies;

  4. Unusually high order volumes;

  5. Public holidays;

  6. Carrier restrictions; or

  7. Events outside our reasonable control.

We will contact you if we become aware of a material problem preventing fulfilment.

DELIVERY ESTIMATES

Standard international delivery is generally estimated at 7–14 business days after dispatch.

This is an estimate and not a guaranteed delivery date.

A more specific estimate displayed at checkout, on the relevant product page or in the dispatch confirmation takes priority for that order.

Delivery times can vary according to destination, customs processing, local carrier conditions and seasonal demand.

SHIPPING CHARGES AND CURRENCY

The available delivery services, shipping charge, transaction currency and total payable are displayed at checkout before payment.

We do not promise free shipping unless checkout expressly displays it for the relevant order and destination.

TRACKING

If the selected service includes tracking, a tracking number or tracking link will normally be sent after dispatch.

Carrier tracking may take 24–72 hours to display its first movement after a shipping label is created.

A label-created notification does not necessarily mean that the carrier has already collected or scanned the parcel.

DELIVERY ADDRESS

You are responsible for entering a complete and accurate:

  1. Recipient name;

  2. Street address;

  3. Apartment or unit number where applicable;

  4. City;

  5. State, province or region;

  6. Postal or ZIP code;

  7. Country;

  8. Telephone number; and

  9. Any delivery instructions required by the carrier.

Contact bucavors@gmail.com immediately if you notice an error.

We will try to correct the address, but cannot guarantee changes after processing or fulfilment has begun.

If a parcel is returned or additional costs arise because the address was incorrect, incomplete or inaccessible, reasonable reshipment or return costs may be charged where permitted by law.

CUSTOMS, IMPORT VAT AND DUTIES

International orders may be subject to customs clearance, import VAT, customs duties, brokerage charges or carrier handling fees.

These charges are included only if checkout expressly states that they are included.

Otherwise, the recipient is responsible for amounts imposed by the destination country, customs authority, carrier or broker.

Customs authorities may request identification, tax information or other documents directly from the recipient. Bucavo does not control customs assessments or clearance times.

DELAYS

Delivery may be delayed by:

  1. Customs inspections;

  2. Carrier disruption;

  3. Severe weather;

  4. Natural disasters;

  5. Transport incidents;

  6. Public holidays;

  7. Labour disruption;

  8. Governmental action;

  9. Incorrect address information; or

  10. Other events outside our reasonable control.

Contact us if tracking has not progressed for an unusual period. We will review the tracking information and, where appropriate, begin an investigation with the carrier.

Nothing in this section removes rights available under applicable consumer law where goods are not delivered within the agreed or legally required period.

LOST PARCELS

If tracking has not updated or the parcel appears lost, contact bucavors@gmail.com with your order number and tracking information.

We may need to complete a carrier investigation before confirming loss or providing the appropriate remedy.

If the parcel is confirmed lost, we will provide the remedy required by applicable law, which may include replacement or refund.

PARCELS MARKED AS DELIVERED

If tracking shows “delivered” but you cannot locate the parcel:

  1. Check entrances, safe places, mail areas and parcel lockers.

  2. Ask household members, neighbours or building management.

  3. Review any delivery photograph or carrier notice.

  4. Contact the carrier where appropriate.

  5. Contact Bucavo with your order number and tracking details.

We will assist with reasonable investigation. The outcome will depend on the delivery evidence and applicable law.

DAMAGED OR INCORRECT DELIVERIES

If a parcel arrives damaged, incomplete or contains the wrong product, contact us promptly.

Provide:

  1. Your order number;

  2. Photographs of the outer packaging;

  3. Photographs of the shipping label;

  4. Photographs or video of the product and damage; and

  5. A list of missing or incorrect contents.

Keep the product and packaging until we confirm the next steps.

REFUSED, UNCLAIMED OR RETURNED PARCELS

If a parcel is refused, unclaimed or returned because the address was incomplete or delivery could not be completed, we will contact you after receiving or confirming the return.

Reshipment may require payment of additional shipping costs.

Any refund may be reduced by costs we are legally entitled to deduct. Mandatory consumer rights remain unaffected.

RISK OF LOSS OR DAMAGE

For consumer orders, risk of loss or damage normally remains with us until the goods are physically delivered to you or to a person identified by you to receive them.

An exception may apply where you independently commission a carrier that was not offered by Bucavo.

ORDER CHANGES AND CANCELLATIONS

Contact bucavors@gmail.com immediately if you need to change or cancel an order.

We cannot guarantee a modification or cancellation after processing, packing or dispatch has begun.

Returns and cancellation rights after dispatch are explained in our Return and Refund Policy.

CONTACT

ERLEBE LIMITED trading as Bucavo
Email: bucavors@gmail.com
Phone: +44 7451 243 585
Registered office: 71–75 Shelton Street, London, England, WC2H 9JQ
Company number: 17400583
Registered in England and Wales